Privacy Policy — HouseWork

Effective date: 01-01-2026

HouseWork ("we", "us") values your privacy. This Privacy Policy explains the information we collect, why we collect it, and how we use and share it.

1. Information we collect

• Registration data: first name, last name, mobile number, role (household or helper).
• Address: full address and geolocation coordinates (longitude, latitude) provided during signup or when creating requests.
• Request data: task details, date/time, price, task-specific fields and any optional notes you provide in a request.
• Usage data: device identifiers, crash logs, analytics and push-notification tokens (Expo push token) to deliver notifications.

2. How we use your data

• To provide and improve the platform (matching requests, showing requests to helpers in proximity).
• To verify accounts via OTP and to prevent abuse and fraud.
• To share contact details between matched parties so they can coordinate the service.
• To collect platform commission and cancellation fees using a third-party payment processor (e.g., Razorpay) when applicable.
• To send operational messages and push notifications.

3. When we share information

We only share the minimum information necessary to facilitate the service:

• When a helper accepts a request, we share the household's contact and address with the helper, and the helper's contact with the household.
• Third-party service providers (hosting, analytics, push notifications, payment processors) process data on our behalf under contract.

4. Payments & financial information

In v1, the primary job payment is handled offline between the household and helper. For platform commissions and cancellation fees we will use a payment provider (for example Razorpay). We do not store raw payment card data on our servers; payment processors handle payment credentials subject to their own policies.

5. Data retention

We retain personal data as long as necessary to provide the service and comply with legal obligations.

6. Security

We implement reasonable security measures to protect personal data. However no system is entirely risk-free. Please use good practices (e.g., keep your device secure).

7. Your rights

You may request access to your personal data, correction, or deletion by contacting us at prempatel01248@gmail.com. We'll respond in accordance with applicable law.

8. Children

The App is not intended for persons under 18. We do not knowingly collect personal data from children.

10. Delete account

To request account deletion, please fill out and submit the form at the following link: https://forms.gle/G1s2Gh53SEojtCZq5

9. Changes

We may update this Privacy Policy. We will post the updated policy with a new effective date. Continued use after changes constitutes acceptance.

Contact

For questions about privacy, email: prempatel01248@gmail.com